Payment / Shipping / Warranty
How to order and receive:
After you make an order, we will write you on the contacts you provide and send you a payment request. Please indicate the most convenient and comfortable way of communication.
We accept PAYPAL (the sum of the commission depends on a country of a sender)
We want to inform that we can accept payment only from private accounts of PayPal. Also, we can create a request for payment for credit cards Visa or MasterCard.
We can ship our equipment worldwide via DHL international courier service.
For Europe orders more than 500 euros shipping is free.
Otherwise we add 35 euros to your order cost.
For the US, Canada, Mexico, Hong Kong, Puerto Rico and Australia, shipping is free for orders over 600 euros.
Otherwise we add 60 euros to your order cost.
According to the law of the Russian Federation on the protection of consumer rights, the consumer can return the purchased product within 14 days (from the date of receipt), excluding the day of purchase, if the product has retained its original appearance and a receipt confirming the purchase.
Please be aware that upon receipt, the customs officers may request payment of customs taxes/duties at a rate determined by the laws of your country.
Warranty and Vlad Blad Irons Quality Department:
We provide the warranty that covers any repairment for the first owner. The warranty does not include damage to the product resulting from accident or misuse. In cases of part breakage after warranty covered period passed you only have to pay the single replacing part cost.
Coil tattoo machines:
we provide 25 years of warranty for the frame, coils, armature bar and capacitor 1 year for the spring, vise screw, contact screw binding posts. 1 year of warranty for coils cover and frame coating (except vise screw area).
Rotary tattoo machines: we provide a 1 year warranty for all components, a 1 year warranty for motor, cover and frame coating (except vise screw area)
Power supplies: we provide 2 years of warranty for the power supply and 1 year for the adapter. Warranty is not valid in cases of self repairs, power supply body openings, physical damage of body, microschemes and wires.
Cords and footswitches: we provide a one year warranty for cords and footswitches
Warranty is not valid in cases of self repairs and physical damage.
Purchasing our equipment you buy not only a product but our customer service, support and care about every our client. We never refuse to answer any questions about our equipment and how to work with it. We really love our customers that why we offer life time free service of all of our tattoo machines setting up for the first owners.
To make a complete diagnostics and identify the cause of a breakdown or malfunction of the rotary equipment, we have to make a full or partial disassemble.
If we find signs of self-repair, fluid in the equipment mechanism, attempts at self-soldering, the warranty is canceled. In this case, only paid repair is possible. if during pre-repair diagnostics of the equipment, the above interventions are detected, about which the workshop was not previously notified, and if the client refuses to pay for the repair, then the equipment will be sent back disassembled, due to the fact that our products must pass all stages of testing and performance verification with original components, before leaving our workshop.